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Customer Support Lead(Female)

5 - 10 Years


INR 4,00,000 - 5,50,000 PA.

Posted: 49 days ago

Job Description

We're Hiring for the role of "Assistant Manager - Customer Support".
Primary responsibilities:

Reverting to the customers on time by maintaining TAT and managing the response time.
Resolve customer queries/ grievances by forwarding them to the concerned department and higher management if necessary.
Stay updated on Processes as per the SOPs.
Excellent communication skills (written and verbal).
Understand the customer needs/concerns and provide the best solution to the customer.
Ability to successfully adapt to changes in the work environment.
Proactive redressal of customer queries & grievance is expected.
Customer centric approach
To ensure and check timely submission of MIS reports as per requirement of CS function and ensure best CS practices.
Build sustainable relationship and trust with Operation team through open & interactive communications.
Do due justice for resolving/ Validating of complaints.

Salary: INR 4,00,000 - 5,50,000 PA.
Industry: Courier / Transportation / Freight / Warehousing
Employment Type: Full Time, Permanent

Desired Candidate Profile

Education:UG -Any Graduate
PG - Post Graduation Not Required
Doctorate - Doctorate Not Required

Company Profile

Ecom Express Private Limited
Ecom Express Private Limited
View Contact Details+
Contact Details

Recruiter Name:Zia Ur Rehman

Contact Company:Ecom Express Private Limited