1. Prepare MIS Reports if needed hence basic knowledge of Xl/PPT must
2. Do due justice for resolving/ Validating of complaints
3. Communicate with Customers / Improve customer satisfaction
4. Good communication
5. 3 languages must be known fluently- Bengali/English and Hindi
6. Experience in problem identification and its solution.
Ability to remain professional and courteous with team and customers at all times.
7. Knowledge of latest operations tools and standards.
Salary: INR 1,00,000 - 1,75,000 PA.
Industry: Courier / Transportation / Freight / Warehousing
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Full Time, Permanent