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Senior Associate-Customer Services

1 - 4 Years

Durgapur, Islampur, Raiganj

INR 1,00,000 - 1,75,000 PA.

Posted: 54 days ago

Job Description

1. Prepare MIS Reports if needed hence basic knowledge of Xl/PPT must
2. Do due justice for resolving/ Validating of complaints
3. Communicate with Customers / Improve customer satisfaction
4. Good communication
5. 3 languages must be known fluently- Bengali/English and Hindi
6. Experience in problem identification and its solution.
Ability to remain professional and courteous with team and customers at all times.
7. Knowledge of latest operations tools and standards.

Salary: INR 1,00,000 - 1,75,000 PA.
Industry: Courier / Transportation / Freight / Warehousing
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Full Time, Permanent

Company Profile

Ecom Express Private Limited
View Contact Details+
Contact Details

Recruiter Name:Shikha Gupta Gupta

Contact Company:Ecom Express Private Limited


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